You ([customer name]) are hiring Creative Connections to design and develop a web site, software or other service as requested for the estimated total price as outlined in our quotation/estimate.


You are confirming that you have the power and ability to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for.

You agree to review our work, provide feedback and sign-off approval in a timely manner.

Both parties will be bound by any dates that we set together.

You agree to stick to the agreed payment schedule.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. We will endeavour to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage.

We will maintain the confidentiality of any information that you give us.

Changes and revisions

Any estimate/quotation prices are based on the amount of time that we estimate we’ll need to accomplish everything that you have told us you want to achieve. If you do want to change your mind, add extra pages or templates or even add new functionality, that won’t be a problem and you will be charged the daily rate set out in the estimate we gave you. We may ask you to put requests in writing so we can keep track of changes.

Technical support – (Websites)

You may already have professional web site hosting.  If you don’t manage your own web site hosting, we can set up an account for you at one of our preferred, third-party hosting providers. We will charge you a one-off fee for installing your site on this server, plus any statistics software such as Google Analytics; then the updates to, and management of that server, plus any support issues will be your responsibility.

We can offer ongoing technical support for web site hosting, email or other services relating to web site hosting. If you do require help with anything beyond the design and development of your site, we’ll be happy to agree an hourly rate or ongoing package rate.

We will not be responsible for any disruption to your website that is the result of a third party service or product.  We will always do our upmost to resolve any problems that you may experience as quickly and economically as possible, but we reserve the right to charge for our time as per the agreed rate for one off work.

Legal – (Websites)

We can’t guarantee that the functions contained in any web page templates or in a completed web site will always be error-free and so we can’t be liable to you or any third party for damages, including lost profits, lost savings or other incidental, consequential or special damages arising out of the operation of or inability to operate this web site and any other web pages, even if you have advised us of the possibilities of such damages.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Copyrights – (Websites)

You guarantee to us that any elements of text, graphics, photos, designs, trademarks, or other artwork that you provide us for inclusion in the web site are either owned by you, or that you have permission to use them.

When we receive your final payment, copyright is automatically assigned as follows:

You own the graphics and other visual elements that we create for you for this project. We can arrange to give you a copy of all files and you should store them really safely as we are not required to keep them or provide any native source files that we used in making them.

You also own text content, photographs and other data you provided, unless someone else owns them. We own the XHTML markup, CSS and other code that we have created and we license it to you for use on only this project.

We love to show off our work and share what we have learned with other people, so we  also reserve the right to display and link to your completed project as part of our portfolio and to write about the project on web sites, in magazine articles and in books about web design unless otherwise agreed in writing.


You pay the invoices that we send you promptly as per the agreed schedule.

You cannot transfer this contract to anyone else without our permission. This contract stays in place and need not be renewed.

This contract is a legal document under exclusive jurisdiction of  English courts.